Bread 'N Batter - 875 Main St E Unit 5, Milton, Ontario, Canada

Steven Hodge

Tiffany Pratt

Andrew Fedosov

Jacqui Skeete

Husband and wife Edwin and Tess opened Bread &apos;N Batter five years ago in Milton, ON, it a bakery specializing in Filipino goods, often in a fusion with western baked goods. The division of labor between the two is defined: Edwin h...

Naela Choudhary

Too Many Cooks

Husband and wife Edwin and Tess opened Bread 'N Batter five years ago in Milton, ON, it a bakery specializing in Filipino goods, often in a fusion with western baked goods. The division of labor between the two is defined: Edwin handles the cash and finances, and Tess bakes and takes the special orders. Those roles are not as well defined for Tess' daughter Erin, the three who are all in agreement that she will someday take over the business. Erin, who has bakery experience elsewhere, does not like the chaotic nature of the kitchen and thus her work life in Tess always wanting to please customers, which means accepting last minute or rush orders mostly for custom cakes. On top of that problem, sales are slipping where they are now just breaking even. Steve doesn't see the problem in their items for offer, but that there isn't a well enough defined division of labor, kitchen staff who are often told different things by the different kitchen "supervisors", including a third in Dianne, and as there is no communication either between Tess and Erin, or between the kitchen staff themselves who work in their own vacuum. Steve wants to introduce a few new items to build off what they are already doing, those items designed to bring in more foot traffic for breakfast and afternoon snacks, which also means serving coffee which they currently don't do. Most importantly, however, Steve has to get them better organized overall, namely having clearly defined job descriptions for Tess, Erin and Dianne, Tess, as the owner and thus boss, who has to lead by example. As the establishment is located in a strip mall and thus has an industrial feeling, Tiffany has to change the ambiance from one of a wholesale business or grocery store to a cozy sit down bakery.

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